COVID-19 policies and hoteliers' responses in Japan

This study aims to identify the hoteliers' crisis management practices during COVID-19 and analyse the relationship between each practice and government policy. Through in-depth interviews with five hotel chains, common crisis management practice patterns, factors that lead to differences in crisis management practices and the influences of policies on these practices were identified. The findings show strong and complicated relationships between policy and hoteliers' crisis management practices. Although many crisis management practices were encouraged by the government, some practices were not influenced by the policy and others were indirectly impeded. Hoteliers are not only passively affected by government policies, but respond actively to them as well as demonstrate their own initiative in response to the crisis.

Psychosocial safety climate and job performance among penang island hoteliers: The mediating roles of challenge demands and hindrance demands

Due to the COVID-19 pandemic, Penang Island hoteliers cannot perform their job to meet the customers’ expectations due to their high job demands. Hence, this paper intends to examine the predictors of job performance among Penang Island hoteliers. Furthermore, the paper intends to investigate the potential role of challenge demands and hindrance demands as mediating variables. A total of 107 hoteliers from Penang Island hotels participated in the study. The study results showed that psychosocial safety climate and challenge demands possess a significant positive relationship with job performance, whereas psychosocial safety climate has a significant negative relationship with hindrance demands. Moreover, hindrance demands were found to serve as a significant mediator on the relationship between psychosocial safety climate and job performance. The study’s findings are to help practitioners who wish to increase job performance among hoteliers in Malaysia. © 2021 by De La Salle University.